RETURNS
Refund & Exchange Policy
You are welcome to return your unwanted items within 14 days as long as all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact, if applicable)
Refunds and exchanges are not allowed under any circumstances if the above conditions are not met, including for customized orders. Please ensure you are confident in your selection before completing your purchase.
Refunds or exchanges will not be processed if you change your mind, feel the colour does not suit you, or order the wrong cap size. To avoid sizing issues, measure your head carefully in inches. If you need help determining your correct cap size, please contact us before placing your order.
COLOUR DISCLAIMER
While we make every effort to display accurate images of our wigs, slight colour variations may occur due to differences in screen settings. These minor variations are not considered defects and do not qualify as grounds for a return or exchange.
Thank you for your understanding, and please reach out with any questions prior to placing your order!
Returns information
Can i return my items?
You are welcome to return your unwanted items within 14 days as long as all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact, if applicable)!
Do you charge for a return?
All return costs are covered by the customer unless you choose Store Credit in which case your returns will be completely free. Your refund will also be minus any original postage cost. This does not apply to custom made wigs.
I've opened my item but not worn it, can I still return it?
For hygiene reasons we cannot accept back products which have been worn/used or with hygiene seals broken, even if this is to check suitability, unless faulty.
The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to be refunded.
How quickly will I be refunded?
Once items are returned to us, they will be inspected to ensure the hygiene seal has not been broken.
On average, this takes 2 to 3 working days, however, please allow up to 10 working days during busy periods.